General Conditions of Usage of the Service
mynicetransfer.com is a brandname of the Company NLS France, a public limited company with a capital of €8000, whose head office is at 59 Boulevard Alexandre III 06400. Cannes. It is registered with the Company House in Cannes under the N° 807818240. (herein the ‘Company’). The intra community VAT N° is: FR 39 807 818 240.
The Company offers a transport service in a chauffeured vehicle, exclusively by advance reservation.
The company possesses its own vehicles but may call upon chauffeurs of independant vehicles who will have identical specifications to SARL NLS France.
(hereafter the ‘Service’).
The herein general conditions constitute the contract by which the Company offers and provides the Service and applies to the booking of vehicles by the client with the Company by internet via the website www.mynicetransfer.com or by mobile internet.
By using the Service, the client recognises and accepts the overall terms of the herein general conditions.
- THE PURPOSE OF THE SERVICE
The Company provides a transport service and makes chauffeured vehicles available to its clients. It is registered with the PCO Registry of Private Hire Operators under the N° EVTC 006140208. and is subject to the conditions of articles L 231-1 à L 231-4. of the French Code of Tourism and to the decree N° 85-891 of 16/08/1985.
- BOOKING A VEHICLE
The client is informed that all the vehicles on offer are Mercedes-Benz sedan cars and /or minivans.
For the moment, the Company is unable to offer vehicles specially adapted to the disabled.
The service is open 24/7, and is only accessible by advance reservation.
2.1 Booking in advance
The client can book a vehicle with the Company before the date and time of the concerned ride. Notice given can be maximum of 1 year up to:
– 3 hours before a scheduled transfer
– 6 hours before the scheduled provision of a vehicle
The client indicates the type of reservation (transfer or provision of a vehicle), date, time and place of pick up and destination. Then he specifies the number of passengers with the name and contact number for at least one of them. He also gives NLS the amount of luggage and the type of vehicles chosen. He could also indicate any other particular details (e.g. flight/train number, extra information about the pick up location, the indication on the welcome sign, any possible stopovers).
The client pays for his ride:
- on line with STRIPE safe payment (for VISA, MASTERCARD, AMERICAN EXPRESS credit cards)
- at the end of the ride (for payments made by cash in euros only)
Then the client receives a reservation voucher by email.
Depending on the number of reservations already recorded for the chosen date, time and place, the Company reserves the right to accept or cancel the reservation no more than 1 hour after the online reservation.
1 hour maximum before pick-up, the client receives by text message and/or by email the name and cell phone number of the chauffeur as well as his/her photo.
2.2 Booking from an airport/train station
In this case, it is compulsory for the client to specify the flight/train details along with the name and contact number of one of the passengers. It is highly advisable to indicate the type and amount of baggage.
The Company cannot be held responsible if wrong information is indicated by the client (e.g. incomplete flight/train number, wrong date) nor in the case of wrong details pertaining to the flight/train reference given by the information services or the application dedicated to the airport/train station concerned.
2.3 Modifying, cancelling a booking and claiming a refund
In case of a cancellation or if we cannot grant a modification within at least 12 hours of the due ride, we give a 100% refund which the client will receive, depending on the bank, within 3 days or, in some cases, up to about 3 weeks.
For any cancellation under 12 hours before the due meeting-up time, no refund will be made.
Provision of a vehicle (hourly rate)
In case of a cancellation or if we cannot grant a modification within at least 24 hours before the due pick-up time of the vehicle, we give a 100% refund which the client will receive, depending on the bank, within 3 days or, in some cases, up to about 3 weeks.
For any cancellation under 24 hours before the due pick-up time, no refund will be made.
The client who has paid for the ride in advance by credit card must inform the chauffeur of any change of itinerary as soon as they meet up. The chauffeur reserves the right to refuse and if he accepts will indicate the additional charge.
- PICK UP/WAITING TIME
The passenger receives a text message as soon as the chauffeur arrives at the pick up location. The passenger must make himself known to the chauffeur at the appointed time.
1hour waiting time is free of charge from the moment the plane lands or the train arrives at the station. Extra waiting time will be billed according to the attached scale.
Other pick up locations:
15minutes’ waiting time is free of charge. An extra payable period of 15 minutes’ waiting time is possible if the passenger makes himself known during the first 15 minutes. Should he not appear within 30 minutes of the due time agreed, the chauffeur may, at his/her own initiative, cancel the ride.
Any extra time is payable directly to the chauffeur by credit card or cash – only in euros – in accordance with a precise scale indicated at the end of these General Conditions of Usage.
- OBLIGATION AND RESPONSIBILITY
The service offered by the Company consists of supplying a vehicle which corresponds to the client’s request upon booking. If the type of vehicle requested is unavailable, the Company must inform the client who may cancel his booking.
The Company is insured by a reputedly solvent insurance company which covers the risks incurred by the profession in conformity with current law.
Passengers are considered as third party vis-à-vis the chauffeur and are covered for all damage; corporal, material and immaterial which they may endure as a result of a traffic accident. They also have unlimited cover for corporal damage from getting into a vehicle to getting out thereof, with the exception of any damage caused by their own doing.
5.2 Availability of the Service
The Company does everything it can to make its online services permanently available. However, the Company may be led to suspend these services for reasons pertaining to constraints of operations and maintenance.
The Company cannot guarantee the constant availability of the Service, notably of the web portal and text messaging service. In particular, the Company cannot be held responsible if the cell phone or internet networks become unavailable, or if the client or passenger’s mobile device ceases to function. The Company cannot be held responsible for such material dysfuntioning or becoming unavailable, except if they result from serious negligence or intentional fault attributable to the Company.
Moreover, accessibility of the Service depends on the client’s use of sufficient and appropriate computing resources allowing access to the Service, notably to an internet connection, an appropriate internet browser, a telephone or smartphone.
5.3 Availability of the vehicle and transport
The Company cannot be held responsible in the case of Acts of God (an event directly and exclusively resulting from the occurrence of natural causes) and notably in the following cases: breakdown or dysfunction of communication networks (e.g. internet, telephone) thereby preventing the availability of the telephone or online booking service, unusual traffic disturbance (e.g. demonstration, traffic accident).
Neither the Company nor the chauffeur can be held responsible if the passenger must imperatively be accompanied and the accompanying person is absent; nor if access to the vehicle is insufficient, if the vehicle cannot be legally parked on a public road near the pick up location or if, for some reason beyond his control, the chauffeur cannot pick up the passenger.
The execution of the transport service, from getting into the vehicle and getting out thereof is placed under the sole responsibility of the chauffeur and the passenger. Any passenger request made to the chauffeur for particular help which goes beyond the mere transport service of the passenger remains the sole responsibility of the passenger in case of accident or damage occurring as a result of such help.
5.4 Journey time
If the client or passenger needs to make a particularly important ride with, for example, particlar timing constraints, it is the client’s responsibility to allow sufficient time to compensate for any difficulty or incidents.
The Company particularly advises the client to allow 20 additional minutes for rides to stations and 30 minutes additional minutes for rides to airports in normal traffic conditions and cannot be held responsible for the consequences of traffic conditions.
5.5 Client responsibility
The client is committed to behaving like a good citizen while in the vehicle.
In the case of any deterioration of the equipment of the vehicle attributable to the client, the Company will bill him for repairs or replacement of the equipment.
All passengers, adults and children, are required to wear safety belts. Anyone not so complying exposes himself to a fine imposed by a police check.
For safety reasons, it is forbidden to smoke and to carry inflammable, explosive, corrosive or toxic substances. The client and passenger will be held responsible for failure to respect this stipulation. The Company reserves the possibility for any legal recourse.
Baggage must be placed in the trunk of the vehicle. Baggage remains the entire responsibility of the client. No item of baggage may be entrusted to the chauffeur. The chauffeur cannot be held responsible for any left luggage. The chauffeur may refuse any baggage of excessive weight or dimensions as well as any he deems to be prejudicial to transport security.
5.6 Restriction of access to the Service
The Company may restrain access to any client, without prior notice, in particular but not exclusively in the following cases:
- The client’s non-respect of his obligations
- Inappropriate behaviour on the part of the client or his accompanying persons in the vehicles
- Non-payment by the client of amounts due to SARL NLS France for journeys already made or those cancelled after arrival of the vehicle
- Cancellation of the booking by the client after the assignment of the vehicle and this, on 2 occasions within a period of 3 months
- I.T. AND PERSONAL DATA
6.1 Personal Data
Any information collected by the Company in the framework of the Service are the subject of I.T. treatment with a view to supplying the aforesaid Service, in particular client identity data as well as information pertaining to booked and supplied transport services. This information is necessary to the Company for dealing with requests. It is notably recorded in the Company’s client records.
In an effort to optimise efficient request management, the Company also reserves the possibility of recording and saving information pertaining to calls received.
The Company is committed to keeping confidential all personal information communicated by the client. The client is informed that the Company can use personal data concerning the client in order to send him promotional offers of potential interest to him.
As soon as the client records his email address, he consents to receiving by email any newsletter sent by the Company. If he no longer wishes to receive the aforesaid newsletter, he may, at any time, unsubscribe by clicking on the link provided at the end of the newsletter or by sending a written request to any of the addresses below.
In conformity with French law ‘Freedom and I.T.’ of 06/01/1978, the client has right of access, modification, rectification and deletion of personal data concerning himself.
The client should send any requests:
– by post to: My Nice Transfer c/o NLS FRANCE, 59, Bd Alexandre III, 06400 CANNES
The Company may be led to use I.T. tools such as ‘cookies’ to enable the identification of the visitor during his session on the website. This cookie remains active until the visitor has ended his session.
The client is informed of this temporary cookie and that he may object to its use by adequately setting up his internet browser.
- INTELLECTUAL PROPERTY
The Company and its partners are the sole holders of all rights to intellectual property on the structure and content of the website www.mynicetransfer.com and the associated software applications (e.g. graphics, images, texts, logos, databases, porgrammes, software) and this, worldwide.
The brandnames and logos present on the website www.mynicetransfer.com and the software applications are the exclusive property of the Company with the exception of brandnames and logos of the Company’s partners.
Any reuse, reproduction or commercialization of its content – in whole or in part – in any form is strictly forbidden.
The Company reserves the possibility to modify the general conditions herein and this, without notice.
- APPLICABLE LAW – JURISDICTION
The general conditions herein are subject to French laws and regulations.
In case of difficulty in interpreting or executing the general conditions herein or difficulty in the execution and accomplishment of one of the services booked online, the litigation between professionals will, if an amical agreement cannot be found, be subject to the exclusive competence of the qualified Cannes court.